First Response Counsellor

About 1800RESPECT

Make a lasting impact working for 1800RESPECT, the national front door for people seeking support for domestic, family and sexual violence in Australia. Telstra Health is proud to work collaboratively with the Australian Government and specialist organisations to deliver 1800RESPECT, as the national front door for people affected by domestic, family and sexual violence and workplace sexual harassment. 

Our purpose is to provide an accessible, high quality, clinically-informed and evidence-based service that meets the diverse needs and complex considerations of individuals seeking support. At Telstra Health, we are passionate about creating an environment that's inclusive and supportive - a place where everyone can truly be themselves. We are committed to providing our people with a working environment that promotes and fosters positive health and wellness.

What you’ll do
We have a number of maximum term openings (through to June 2027) for First Response Counsellors (full-time and part time) who will provide telephone and online counselling and use their skills to assess the unique needs of individuals seeking support as part of the national 1800RESPECT service. As a First Response Counsellor, you will help achieve sustained reduction in the prevalence and impacts of domestic, family and sexual violence. You will have the flexibility to work from home (attend office when required) and we will work with you on suitable shifts to complement your lifestyle (minimum of 19 hours per week). Shifts are negotiated across a 24/7 roster, based on the service requirements which is based around demand for support, your preferences, and the preferences of other team members. You will receive shift penalty rates based on the shifts occurring across the evening, overnight, weekend and public holidays.


  • Work with a team that fosters an environment of collaboration and inclusivity 
  • Work from the comfort of your home. IT equipment provided
  • We are a flexible workforce and will work with you on suitable shifts across our 24/7 roster to compliment your lifestyle
  • Virtual paid training provided (Two Weeks: Monday – Friday, 9am – 5pm)
  • Coaching and supervision to complement your own resilience and self-care skills 


The details 

  • $39.49 - $41.06 per hour execusive of superannuation (depending on experience)
  • Multiple First Response Counsellor positions (full-time and part-time, minimum 19 hours per week)
  • Located in Australia - Work from home

What you'll bring

  • A minimum three-year bachelor's qualification which meets the requirements of the Peak Body Registration.
  • Be eligible to register (or) hold current registration with one of the Professional Bodies at the required level: PACFA - Clinical, ACA - Lvl3 or above, Full - AASW or General Registration with AHPRA as a Psychologist.
  • At least two years full time counselling experience (Case Management not acceptable).
  • Demonstrated experience in brief, outcome-focused counselling (preferably telephone counselling) or equivalent experience in specialised domestic, family and sexual violence counselling, mental health services, crisis services, homelessness etc.
  • Demonstrated authentic, compassionate, empathetic responses in front line service delivery/counselling role. 
  • Experience working across telephone counselling/ intake/ assessment roles. 
  • Capacity to work and support self and team in a complex and often demanding work environment.

Additional requirements: 

  • Holder of a current working with children check/vulnerable people check relevant to your State, or proof of application prior to interview 
  • A private room/space which can be used for your home office set up 
  • Reliable internet connection 
  • Strong computer skills (experience with using systems, MS Word, excel, outlook and internet)


We encourage applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities, people who identify as LGBTQIA+ across all locations across Australia to apply.


Why work with us?


 We have a flexible work environment so you can work from the comfort of your own home.Embrace the freedom and flexibility to tailor your working hours to fit your personal needs and ambitions across our 24/7 roster. Avenues for growth and stepping into other roles. 30% discount on Telstra services including home broadband and post-paid mobiles. Free 24/7 professional and confidential support for you and your family through EAP. 


Next Steps 


The application process is as follows:

Application review
Screening for shortlisted candidates
Detailed roster conversation with us
A 30-minute virtual interview with our Clinical team
Online assessments (Computer skills) and Pre-employment checks*
*Preferred candidates will be required to undertake pre-employment screening, including Tertiary Qualification and Professional Body Registration verification or evidence of eligibility where applicable, a National Police Check, Working with Children Check, reference checks and a right to work in Australia check.


If you would like more information about the position, please email [email protected]. Applications will be assessed and shortlisted as they are received.

Applications close 29 December 2023.