Client Services Officer

About Relationships Australia

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.
What you’ll do

The Client Services Officer works collaboratively to assist the smooth running of the RACR intake services, reception, and administrative services.

In consultation with the Client Services Team Leader, the Client Services Officer is responsible for:

  • Providing service needs identification for clients and visitors including making appointments and general information about RACR services
  • Performing basic risk assessment, screening and response at first point of contact
  • Performing client intake functions, attending to telephone enquiries and connecting to appropriate referral services, where needed
  • Performing client reception functions, including greeting clients and ensuring messages are promptly and accurately related to relevant staff
  • Handling the organisation's appointments efficiently and effectively using RACR's client information system


The details

  • Part time, ongoing
  • Located in Wagga Wagga, NSW
  • Annual salary between $71,127.71 to $76,271.07 + salary packaging


What you’ll bring

  • Certificate IV in community services or a related field
  • Excellent observational, communication and interpersonal skills with an ability to interact sensitively with a diverse range of people
  • Experience in a fast-paced client facing workplace with a demonstrated ability to manage client needs
  • Able to work well in a team environment
  • Computer literate and demonstrated ability in data entry and sound organisational skills


Why work with us?

 This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day. 


Next Steps
Interested? Please view the full position description and selection criteria here. Please submit your resume with names of two work-related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process. Applications should be submitted only via the “Apply” button here.


Aboriginal and Torres Strait Islander applicants are encouraged to apply.


For further information about the position or application process, please contact Human Resources at (02) 6923 9100 or by email [email protected]. Applications close on 11 September 2023.