PACFA Launches Professional Conduct Procedures 2017

PACFA has launched its new Professional Conduct Procedures 2017 which establishes PACFA’s framework for the management of Grievances, Complaints and Appeals about alleged ethical breaches by PACFA Members or Registrants. The Procedures include a new Alternative Dispute Resolution (ADR) process.

The ADR process to encourages aggrieved persons considering making a complaint about a PACFA Member or Registrant to access an alternative process to making a Formal Complaint. Wherever possible, ADR is the preferred process for seeking resolution of a Grievance or a Complaint. It is less stressful and less time consuming  than a Formal Complaint and is more likely to promote positive outcomes that are acceptable to those involved in the process. ADR, in the context of a Grievance or a Complaint made to PACFA, is a non-legal process, similar to mediation. It is facilitated by a PACFA Clinical Registrant who acts as an Intermediary in the process and who has mediation skills.

It is the responsibility of all PACFA Members, Registrants, Member Associations, and the parties to Complaints or Appeals to familiarise themselves with the PACFA Professional Conduct Procedures 2017. The Procedures form an essential part of PACFA’s commitment to the protection of the public. PACFA Members and Registrants are required to inform clients, who indicate they may have a complaint or grievance about a service they have received, of the existence of Professional Conduct Procedures 2017 and any other complaints procedures available in relation to the service provided.

To download the new PACFA Professional Conduct Procedures 2017, go to the Ethics Complaints page.