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New COVID-19 Resources now available on the PACFA Website

PACFA has recently added a range of useful information and resources to the PACFA Coronavirus (COVID-19) Information page. Some of the latest additions are highlighted below.

Telehealth Platforms – Security & Privacy

As the COVID-19 pandemic response unfolds, the relative security and privacy of online platforms for the delivery of telehealth has attracted media interest and comment.

PACFA has updated our website with a new information page on the current security (encryption) and privacy (data usage and storage) measures used by some of the leading online platforms.

PACFA believes that our members should be able to make informed decisions to best suit their business and personal safety and security needs and to meet the needs of their clients.  PACFA recommends that all members using online platforms to deliver services familiarise themselves with how to provide the most secure connection for yourself and your client, including ensuring your clients are provided with a secure connection if they are accessing your services via mobile phone. It is worthwhile to regularly check the security of the platform or platforms you are using to deliver services.

Australian Government COVIDSafe app

The COVIDSafe app has been developed by the Australian Government Department of Health to help keep the community safe from coronavirus (COVID-19). You can read the joint media release Health Professionals support the COVIDSafe app and download further COVIDSafe App campaign resources from the Department of Health. Read the Australian Government’s COVIDSafe Privacy Statement here

Links to COVIDSafe:

  • COVIDSafe (Apple Store) – iPhone & iOS devices
  • COVIDSafe (Google Play) – Android devices

National Broadband Network (NBN) Co Relief package

On April 17, NBN Co announced that it is establishing a $150 million financial relief and assistance fund to help Australian service providers maintain their business practices during the COVID-19 pandemic response. 

The relief fund aims to help internet providers to:

  • connect low-income households with home schooling needs
  • support emergency and essential services
  • assist small and medium-sized businesses and residential customers facing financial hardship

As part of this relief package, internet providers will be offered support to grant health providers on basic or standard nbn services with upgrades to eligible higher speed tiers at no additional charge. PACFA advises members who wish to upgrade their NBN to contact your Internet Service Provider directly to see if you are eligible for a free upgrade.

Go to the PACFA Coronavirus (COVID-19) Information page for a full list of recently added resources from a range of government and non-government organisations. PACFA members can also access further information on COVID-19, including free webinar recordings and resources for the delivery of online therapy, via our password-protected Member Resources page.