Health Care Complaints Entities

If you wish to make a complaint against a counsellor or psychotherapist, you may contact the Health Care Complaints Entity in your State or Territory. 

Australian Capital Territory
ACT Human Rights Commission
Level 2, 11 Moore Street, Canberra City, ACT 2601
Ph: (02) 6205 2222
TTY service for the hearing impaired: (02) 6205 1666
Email: human.rights@act.gov.au
Web:  www.hrc.act.gov.au

New South Wales
Health Care Complaints Commission NSW
Level 13, 323 Castlereagh Street (corner of Hay St), Sydney NSW 2000
Ph: (02) 9219 7444
Toll Free in NSW 1800 043 159
TTY service for the hearing impaired: (02) 9219 7555
Email: hccc@hccc.nsw.gov.au
Web:  www.hccc.nsw.gov.au

Northern Territory
Health and Community Services Complaints Commission
4th Floor, NT House, 22 Mitchell Street, Darwin, NT 0800
GPO Box 449, Darwin, NT, 0800
Ph: (08) 8999 1969
Toll Free: 1800 004 474
Email: hcscc@nt.gov.au
Web: www.hcssc.nt.gov.au 

Queensland
Office of Health Ombudsman
P.O. Box 13281, George Street, Brisbane, QLD 4008
Ph: 133 646
TTY service for the hearing impaired: 133 677
Email: complaints@oho.qld.gov.au
Web:  www.hqcc.qld.gov.au

South Australia
Health and Community Services Complaints Commissioner South Australia
Level 4, East Wing, 50 Grenfell Street, Adelaide, SA 5000
PO Box 199, Rundle Mall, SA 5000
Ph: (08) 8226 8666
Toll free: 1800 232 007
Email: info@hcscc.sa.gov.au
Web: www.hcscc.sa.gov.au

Tasmania
Health Complaints Commissioner Tasmania
NAB House, Level 6, 86 Collins Street, Hobart, TAS 7000
GPO Box 960, Hobart 7001
Ph. 1800 001 170 (Free call)
Email: health.complaints@ombudsman.tas.gov.au
Web: www.healthcomplaints.tas.gov.au

Victoria
Health Care Complaints Commissioner Victoria
Level 26, 570 Bourke Street, Melbourne VIC 3000
Ph: 1300 582 113
Email: hcc@hcc.vic.gov.au
Web: www.hcc.vic.gov.au

Western Australia
Health and Disability Services Complaints Office (HaDSCO)
Level 2, 469 Wellington Street, Perth, WA 6000
GPO Box B61, Perth, WA 6838
Ph: (08) 6551 7600
Toll Free: 1800 813 583
Email: mail@hadsco.wa.gov.au
Web: www.hadsco.wa.gov.au