Constructive Conflict Management – Yes it’s possible

2 Day Workshop

Presenter: Michelle Sanders

Do you run a mile when faced with conflict? Or do you growl your way to victory with everyone who ever disagrees with you? How do you feel about having altercations with your colleagues and the people you love in your life?

How would you like to manage your reactions in a way that assists you to honestly communicate your needs and wants and at the same time learn to be open to listening to another™s point of view?

Imagine if you could learn to deal with conflict in a healthy and positive way? Imagine if you could view it as an opportunity––––

Workshop Overview

If you are human, then you are prone towards conflict. Whilst you can™t prevent it, you can learn how to manage it in a productive manner.

Conflict in the work place can be a positive and productive process. It is an opportunity for awareness, growth and understanding. It™s important though to learn some of the fundamental skills that at the very least encourage respect and a non-blame attitude.

Constructive Conflict Management is an in-depth study of conflict and negotiation skills. You will to identify your default conflict behaviours and attitudes. You will discover how you can use conflict to encourage change and awareness. In this workshop you will have the opportunity to better understand conflict, your own attitude towards it, and learn how to resolve conflict without damaging relationships.

Aim: Developing the skills and awareness (knowledge) to deal with conflict constructively and thereby further enhancing and deepening personal and professional relationships.

About the Presenter:

Michelle is a Life and Recovery Coach, and has been an adult educator, workshop trainer and facilitator for 15 years.
As an educator, for the past few years she has been a teaching Interpersonal skills, Conflict Management, Time management, Vocational and Academic Skills. She has taught at TAFE and Community Colleges as well as at the University level. She has also run her own workshops and delivered them as a part of the Northern Rivers Social Development Council’s training initiative for community organisations.

As a life coach, Michelle has ample experience with coaching others and bringing out their best. She prides herself on having the ability to connect with people from all walks of life.

Michelle is passionate about communication skills and helping people face conflict with open curiosity. She has a knack for assisting people expand their perspectives in order to develop their own intrapersonal awareness and interpersonal skills.

Learning Outcomes:
Identify and interpret personal conflict styles
Articulate the stages and types of conflict
Understand or describe the levels of conflict
Propose a plan to enhance interpersonal communication skills
Handle difficult conversations
Utilise techniques of conflict intervention strategies
Develop skills to manage emotions

Format of training:
Two day training consecutive Fridays.

Lunch, Morning and Afternoon tea included.

This event counts as 12 hours of category A CPD for PACFA’s membership renewal requirements

For full details regarding the event please go to the website.

05/07/2019 - 07/07/2019
10:00 am - 5:00 pm

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