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Complaints

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Counsellors and Psychotherapists work to very high ethical standards. Practitioners who are registered with PACFA are required to comply with the Interim Code of Ethics 2015 and the Code of Ethics of any PACFA Member Associations to which they belong.

If you have concerns that your counsellor or psychotherapist may have acted unethically in the provision of counselling or psychotherapy services, you have the right to make a complaint. For details, go to the Ethics Complaints page.

You also have the right to make a complaint about a PACFA Member Association if you have concerns that the Member Association has not dealt with an ethical matter appropriately.  Please go to the Ethics Complaints page.

PACFA aims to provide high quality service to our members, Registrants an the community. However, if you are not happy with services provided by PACFA, please refer to our Complaints and Feedback Policy.